Distribute VOC Survey via SMS

I was working on task where I need to distribute Voice of Customer Surveys via SMS. To send SMS from D365, we configured PowerSMS which works with Twilio to send SMS. The solution to send SMS is simple, create an SMS Message activity record using a workflow and set the status to Pending Sent. This […]

SurveyResponses VOC

Survey’s entity in Voice of customer provides us with a report to export responses. However, when you export, you see the questions where multiple responses are enabled are exported as multiple columns. Our customer is used to a format where these multiple responses come as one column with values separated by a delimiter. As the […]