Distribute VOC Survey via SMS

I was working on task where I need to distribute Voice of Customer Surveys via SMS. To send SMS from D365, we configured PowerSMS which works with Twilio to send SMS. The solution to send SMS is simple, create an SMS Message activity record using a workflow and set the status to Pending Sent. This […]

SurveyResponses VOC

Survey’s entity in Voice of customer provides us with a report to export responses. However, when you export, you see the questions where multiple responses are enabled are exported as multiple columns. Our customer is used to a format where these multiple responses come as one column with values separated by a delimiter. As the […]

CRM Plugin to Service Bus

Recently I got a chance to work with Dynamics CRM 2016 on-premise and Azure Service bus. Requirement is simple. When a record gets updated in CRM, a JSON message to be dropped in Azure Service bus. I know there is an option to register Azure service bus queue as a serviceendpoint in Dynamics CRM 2016. […]

Multi Select Option set – Learnings

Last year, when multi select option sets were released, I wrote an article about this new data type and how it will be displayed on the form. You can find it here. Recently, while working on a project got a chance to work with multi select option sets and found out that there are few […]

Field Service Agreements

Here I would like to mention a few important points w.r.t exam preparations Agreements act as a framework for automatically generating work order and invoices. The system allows you to define a work order recurring schedule for a period of time. * One Agreements can have multiple schedules For example An Agreement can have a […]