Recently I attended a soft skill training about how to do effective client conversations. I felt like this is really a good training for anyone to carry out his day to day activities at work.
The basic steps that we follow before any conversations are,
- Prepare for conversation.
- Understand audience and set expectations.
- Take notes or agree outcomes.
- Work on any actions agreed.
- Re connect if required.
During this training I learned that there are few (similar) steps but when followed we can make every conversations effective. These should be practiced and followed before any conversation as a mantra.
P – Prepare
R – Rapport
E – Expectations
P – Proceed
A – Agree on Actions
R – Reflect
E – Execute