Effective Conversations

Recently I attended a soft skill training about how to do effective client conversations. I felt like this is really a good training for anyone to carry out his day to day activities at work.

The basic steps that we follow before any conversations are,

  1. Prepare for conversation.
  2. Understand audience and set expectations.
  3. Deliver.
  4. Take notes or agree outcomes.
  5. Work on any actions agreed.
  6. Re connect if required.

During this training I learned that there are few (similar) steps but when followed we can make every conversations effective. These should be practiced and followed before any conversation as a mantra.

P – Prepare

R – Rapport Picture1

E – Expectations

P – Proceed

A – Agree on Actions

R – Reflect

E – Execute